Brick Canvas Studio Etiquette and Policies
SPA/SALON/WELLNESS
Updated August 2021
APPOINTMENT ARRIVAL TIME & SCHEDULING
Spa:
We encourage our guests to arrive 10-15 minutes prior to their spa appointments. This time will allow first-time guests to fill out paperwork, returning guests to update any needed information, time to change into your provided robe and slippers, and be able to comfortably relax in our waiting area before your appointment begins.
Salon:
We encourage our guests to arrive 10-15 minutes prior to Salon appointments. This will allow first-time guests to fill out paperwork and returning guests to update information. We invite you to comfortably relax in our waiting area before your appointment begins.
If you are unable to arrive promptly to your appointment, we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule. If you do arrive late, your service may be shortened to accommodate others whose appointments follow yours. On rare occasions, the appointment may need to be rescheduled.
ALTERNATE SERVICE PROVIDERS
Occasionally, your preferred service provider may be unavailable. We take great pride in working together as a team. If the person you requested is unavailable, we will make every effort to accommodate your appointment with another service provider.
CUSTOMER SATISFACTION
It is our goal to provide you with the best service and experience possible. If you are dissatisfied, please notify us within 48 hours of your appointment so we may respond to your concerns.
RETAIL EXCHANGES AND RETURNS
Unopened Aveda and Eminence products may be returned for account credit or exchanged for other products within 7 days of the original purchase, accompanied by the original receipt. If the product being returned is unsatisfactory, but less than half full, we are unable to issue an exchange.
Retail Merchandise or Apparel may be returned within 24 hours for a full refund or within 7 days for Brick Canvas credit. All Gift Card sales are final.
CHILD SAFETY POLICY
Children are not permitted in the treatment rooms and cannot be left unattended on the premises. Guests under the age of 18 must be accompanied by an adult when receiving Spa services.
CANCELLATION POLICY
We understand that emergencies and unanticipated events happen. In an effort to be sensitive to our guests and service providers, we kindly request 24 hours notice to cancel or reschedule your appointment. As a courtesy, you will receive a reminder 24 hours prior to your scheduled appointment.
It is our policy to request a credit card number at the time of booking. If a cancellation is not given 24 hours in advance, there will be a charge of 50% of the service cost. If you do not give notice and no-show your appointment, the full price of the service will be charged.