STUDIO ETIQUETTE AND POLICIES

Updated June 2020

 

Brick Canvas Salon

CANCELLATION POLICY

We understand that emergencies and unanticipated events happen. In an effort to be sensitive to our guests and service providers, we kindly request 24 hours notice to cancel or reschedule your appointment.  As a courtesy, you will  receive a reminder 24 hours prior to your scheduled appointment.  

It is our policy to request a credit card number at the time of booking. If a cancellation is not given 24 hours in advance, there will be a charge of 50% of the service cost. If you do not give notice and no-show your appointment, the full price of the service will be charged.

 

EXCHANGES AND RETURNS

Unopened & unused Aveda products may be returned for account credit or exchanged for other product within ten days (10 days) of original purchase, accompanied by the original receipt. If the product being returned is unsatisfactory but less than half full, we are unable to issue an exchange for a replacement project. We are also unable to accept returns for Aveda products that we do not carry at Brick Canvas.

All gift card sales are final.

 

ARRIVING ON TIME

We encourage our guests to arrive five minutes prior to salon appointments. This will allow first-time guests to fill out paperwork and returning guests to update information. We invite you to comfortably relax in our waiting area before your appointment begins.

If you are unable to arrive promptly to your appointment, we ask for as much notice as possible. Our service providers strive to maintain a timely schedule. If you do arrive late, your service may be shortened to accommodate subsequent appointments. In rare occasions, the appointment may need to be rescheduled. 

There are times when our service provider may run behind as well. We truly respect your time and make every effort to avoid delays.


 

ALTERNATE SERVICE PROVIDERS

Occasionally, your preferred service provider may be unavailable. We take great pride in working together as a team. If the person you requested is unavailable, we will make every effort to accommodate your appointment with another service provider.


 

REDO POLICY

We want to provide you with the best experience possible and for you to love your look. If you are dissatisfied with your service, please notify us within 48 hours of your appointment.