STUDIO ETIQUETTE AND POLICIES

Updated March 2019

 

Brick Canvas Salon

CANCELLATION POLICY

In an effort to be fair and consistent with all of our guests, and to support our skilled team, we will be implementing an updated cancellation policy for our spa and salon. We understand that emergencies and unanticipated events happen, and we want to be sensitive to your needs. However, we also need to accommodate our service providers, and other guests who want to book an appointment.

 

We ask that if you need to cancel or reschedule your appointment, that you give us notice at least 24 hours in advance. This allows us to fill that appointment time. As always, you’ll receive an appointment reminder prior to 24 hours. 

 

Our policy indicates that a credit card must be provided at the time of booking. If cancellation notice is not given 24+ hours in advance, there will be a charge of 50% of the service cost. If you do not give notice and no-show your appointment, you will be charged the full price of the service; if you are a member, you will lose your benefit for that month.

 

We appreciate your business, and willingness to support our cancellation policy. If you have any questions or concerns, please feel free to contact us.

 

EXCHANGES AND RETURNS

Unopened & unused product may be returned for account credit or exchanged for other product within 15 days of original purchase accompanied by the original receipt. If it is past 15 days, the product may be exchanged for other product. If the product being returned is less than half full, we will not issue any kind of exchange. We are also unable to accept returns for product lines that we do not carry.

 

All gift card sales are final. 

 

ARRIVING ON TIME

We encourage our guests to arrive 5-minutes prior to salon appointments. This time will allow first time guests to fill out paperwork, returning guests to update any needed information, and will give you time to comfortably relax in our waiting area before your appointment begins. 

 

If you are unable to arrive promptly to your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule, if you do arrive late, your service may be shortened to accommodate others whose appointment follow yours. In rare occasions, the appointment may need to be rescheduled.
 

At times our service provider may run behind as well. We truly respect our guest’s time, and we try to make sure this seldom happens.


 

ALTERNATE SERVICE PROVIDERS

Every once in awhile, your preferred service provider may be unavailable. We take pride in working together as a team, and will make every effort to accommodate your appointment with another service provider in the event that the person you requested is unavailable for any reason.


 

REDO POLICY

We want to provide you with the best experience possible and for you to love your look. If you are dissatisfied with your service, please notify us within 48 hours of your appointment.