STUDIO ETIQUETTE AND POLICIES

Updated March 2019

 

Brick Canvas Salon

CANCELLATION POLICY

We understand that unanticipated events happen occasionally in everyone’s life and emergencies arise. We want to be effective and fair to all of our guests. If you are needing to cancel or reschedule your appointment, a notice given by phone or in person is greatly appreciated. This allows us time to accommodate other guest’s requests and fill that appointment time. 

 

We require at least 24-hours notice for any cancellations or reschedules. In the event that notice is not given on time, a $25 cancellation fee will be charged to the card on file. No shows will also result in a $25 fee. In order to reserve your appointment, a card on file is required. 

 

EXCHANGES AND RETURNS

Unopened & unused product may be returned for account credit or exchanged for other product within 15 days of original purchase accompanied by the original receipt. If it is past 15 days, the product may be exchanged for other product. If the product being returned is less than half full, we will not issue any kind of exchange. We are also unable to accept returns for product lines that we do not carry.

 

All gift card sales are final. 

 

ARRIVING ON TIME

We encourage our guests to arrive 5-minutes prior to salon appointments. This time will allow first time guests to fill out paperwork, returning guests to update any needed information, and will give you time to comfortably relax in our waiting area before your appointment begins. 

 

If you are unable to arrive promptly to your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule, if you do arrive late, your service may be shortened to accommodate others whose appointment follow yours. In rare occasions, the appointment may need to be rescheduled.
 

At times our service provider may run behind as well. We truly respect our guest’s time, and we try to make sure this seldom happens.


 

ALTERNATE SERVICE PROVIDERS

Every once in awhile, your preferred service provider may be unavailable. We take pride in working together as a team, and will make every effort to accommodate your appointment with another service provider in the event that the person you requested is unavailable for any reason.


 

REDO POLICY

We want to provide you with the best experience possible and for you to love your look. If you are dissatisfied with your service, please notify us within 48 hours of your appointment.