STUDIO ETIQUETTE AND POLICIES

Updated March 2019

 

Brick Canvas Spa

CANCELLATION POLICY

We understand that unanticipated events happen occasionally in everyone’s life and emergencies arise. We want to be effective and fair to all of our guests. If you are needing to cancel or reschedule your appointment, a notice given by phone or in person is greatly appreciated. This allows us time to accommodate other guest’s requests and fill that appointment time. 

 

We require at least 24-hours notice for any cancellations or reschedules. In the event that notice is not given on time, a $25 cancellation fee will be charged to the card on file. No shows will also result in a $25 fee. In order to reserve your appointment, a card on file is required. 

 

EXCHANGES AND RETURNS

Unused and unopened products may be returned within 15 days for a full refund to the same payment method used when originally purchased. Gently used products may be exchanged for a new product or a credit may be applied to the guest’s account. 

 

All gift card sales are final.

 

ARRIVING ON TIME

We encourage our guests to arrive 10-15 minutes prior to their spa appointments . This time will allow first time guests to fill out paperwork, returning guests to update any needed information, time to change into your provided robe and slippers, and be able to comfortably relax in our waiting area before your appointment begins. 

 

If you are unable to arrive promptly to your appointment, we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule. If you do arrive late, your service may be shortened to accommodate others whose appointment follow yours. In rare occasions, the appointment may need to be rescheduled.


 

ALTERNATE SERVICE PROVIDERS

Every once in awhile, your preferred service provider may be unavailable. We take pride in working together as a team, and will make every effort to accommodate your appointment with another service provider in the event that the person you requested is unavailable for any reason.


 

CHILDCARE AND MINORS

Children are not permitted in the treatment rooms and cannot be left unattended on the premises. Guests under the age of 18 must be accompanied by an adult when receiving spa services.