DISCOVER WELLNESS
Brick Canvas Studio Etiquette and Policies
SPA/SALON/WELLNESS
Updated August 2021
CANCELLATION POLICY
We understand that emergencies and unanticipated events happen. In an effort to be sensitive to our guests and service providers, we kindly request 24 hours notice to cancel or reschedule your appointment. As a courtesy, you will receive a reminder 24 hours prior to your scheduled appointment.
It is our policy to request a credit card number at the time of booking. If a cancellation is not given 24 hours in advance, there will be a charge of 50% of the service cost. If you do not give notice and no-show your appointment, the full price of the service will be charged.
APPOINTMENT ARRIVAL TIME & SCHEDULING
Spa:
We encourage our guests to arrive 10-15 minutes prior to their spa appointments. This time will allow first-time guests to fill out paperwork, returning guests to update any needed information, time to change into your provided robe and slippers, and be able to comfortably relax in our waiting area before your appointment begins.
Salon:
We encourage our guests to arrive 10-15 minutes prior to Salon appointments. This will allow first-time guests to fill out paperwork and returning guests to update information. We invite you to comfortably relax in our waiting area before your appointment begins.
If you are unable to arrive promptly to your appointment, we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule. If you do arrive late, your service may be shortened to accommodate others whose appointments follow yours. On rare occasions, the appointment may need to be rescheduled.